customer service: Mon-Fri, 10am-6pm

Shipping and Return Policy

HANDLING
  • All orders received from Monday to Friday before 6pm will ship within 2 working days.
  • Orders received from Friday after 6pm until Monday 10am will be dispatched within the following 2 working days.

DELIVERY FEES

  • Hong Kong and Macau: Free shipping on all orders 
  • Singapore, Thailand, Malaysia, and Taiwan: Free shipping for orders over US$60. US$13 for orders under US$60.
  • Australia: Free shipping for orders over AUD$130. AUD$32 for orders under AUD$130. Country tariffs will apply for orders over AUD$1000.
  • Rest of the World:
    • Flat shipping rate of US$51.00
    • Any taxes and tariffs imposed will be the responsibility of the buyer, to be paid upon receipt

EXCHANGES & REFUNDS

  • All non-sale items may be returned to any of our 4 locations in Hong Kong for refund or exchange within 14 days of receipt. Return shipping is the responsibility of the buyer.
  • No exchanges or refunds for international orders
  • Please contact us at +852 2890 9199 or eshop@tunique.com for all enquiries.